I had a bad experience 21 days ago, but after speaking with the new Service manager Shawn my issue was resolved and I'm 100% satisfied. He apologized and offered a resolution immediately. My vehicle is running like a brand new car now, I'm so happy
If you want to have fun and experience what a true, sincere and honest car salesman is, then purchase your car from Chuck Lawless. The purchase we made from the Paul Cerame Auto Group was absolutely the right decision. But, utilizing the services of Chuck Lawless was without a doubt an even better decision on our part. From the start to finish, Chuck and the dealership were professional in every way. From returning every phone call, to the top notch "service after the sale" which we are experiencing as we speak, cannot say enough about Chuck. Thanks again for all of your assistance . For who read this:"Ask for Chuck Lawless!"
Terry & Tyra Bowman
Thank you for reaching out to me and providing excellent customer service! The service I received yesterday was GREAT!
Experience is very professional. Highly knowledgeable staff. They don't force additional services on you and they give you options. I rated a '4' because getting an appointment timely is near impossible.
Wonderful experience, I love my car and I had a great sales person. What more can I say, if u looking for a place to find a great car with good people you've came to the right place, my mom sister and aunt bought a car from here and had no problems.... I will refer others to come here
Sales people are great, company moral SUCKS. Probably why they don't keep sales people, though. If you want a car, quick and easy sales people will fight for you! The BODY SHOP AND SERVICE CENTER however, are terrible. Supervisors lack common customer service skills, and have forgotten how to take care of their PAYING customers. They lied to my insurance company after I was hit by a semi telling them remainder of damage was from another accident (THERE IS NO OTHER ACCIDENT) and insurance company is now refusing to pay for the rest of their problem because PAUL CERAME doesn't know how to diagnose their car collision damage properly. Either that or when Travelers cut the check to them they pocketed most of it and only fixed cosmetic damage. The car is now being towed elsewhere where I have my insurance company coming out to do the adjustment and fight the battle with Travelers. STAY AWAY FROM SERVICE AND BODY SHOP! POOR MANAGEMENT THEY LET THEIR WORKERS CURSE YOU AND BELITTLE YOU AND MANAGEMENT WILL IN TURN DO THE SAME THING. DO NOT buy an EXT WARRENTY through them either! They rip you off and then their guys will be left to do a HALF A** FIX JOB. I will make sure to never refer anybody there or buy from there again. Sorry Michael I won't be working a trade in deal again unless you plan to leave like Dave, Francis and other sales people I have bought from / sent people to in the past.
Paul Cerame Auto Group is a US Car Dealer based in Florissant, Illinois. Paul Cerame Auto Group is located at 11400 New Halls Ferry Road #1, Florissant, MO 63033, USA.
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